In the Fall of 2005, three other consultants and I implemented a synchronous online tutoring pilot program at the University of Pittsburgh Writing Center. Developing the program challenged us to acknowledge student expectations and adapt our services in response. We discovered that clear, explicit communication with students during appointment setting, advertising and promotion, and online communication made our service most effective.
Type of Source: Newsletter Article
Author: Ann Litman
Year of Publication: 2007
Publication: Writing Lab Newsletter, Volume 32, Issue 2
Page Range: 7-9