Tutor Talk, Netspeak, and Student Speak: Enhancing Online Conferences (2020)
As more writing centers move to include synchronous chat as a writing center consultation option, writing center researchers and practitioners must continue examining the affordances and constraints of the medium. In this article, we analyze four synchronous online consultation transcripts from one writing center’s pilot program to evaluate consultation patterns and arcs, approaches to teaching and tutoring, and the role of digital language, or netspeak (Crystal 19), in tutors’ feedback.